Mercedes-Benz India has launched two new digital service packages, Digital Service Drive Subsequent and Pay at your comfort, for its prospects. The corporate has additionally employed WhatsApp as the brand new buyer communication channel.
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Automobile Digital Reception System permits prospects to remain related in the course of the service of their automobile
Mercedes-Benz introduced the launch of two new customer-centric digital options in India. These new options from the carmaker are aimed to supply not solely seamless possession expertise but in addition reinforcing confidence within the Indian luxurious automobile market. The Digital Service Drive Subsequent resolution includes of a number of key digital service initiatives that guarantee protected and hassle-free possession expertise. Then again, ‘Pay at your comfort’ is a brilliant monetary resolution that gives monetary help to the shoppers.
Additionally Learn: Mercedes-Benz India Retailed 2948 Units In The First Half Of 2020
The go to of the shoppers to the workshop will now be auto-detected. They are going to be welcomed with a personalised message on the service facility together with an intimation to your entire service employees in regards to the buyer. Automobile Digital Reception System (vDRS) is a singular providers program that enables prospects to remain related with their car on the consolation of being at house. The shopper receives a hyperlink of ‘Service Internet Verify-In Cross’, which provides entry to info associated to the service appointment, desire choice, real-time monitoring, real-time service updates, entry to invoices & paperwork, on-line invoice cost and extra.
Mercedes-Benz prospects can now get real-time service standing updates & real-time monitoring of the automobile throughout choose & drop.
The newly launched service invoice finance resolution will assure simple cost for the service necessities, which is out there with bank cards of greater than 13 banks. The shoppers shall be benefitted with bank card EMI possibility for as much as 12 months, zero-cost EMI possibility for three months, one swipe EMI simple cost possibility.
This digital program additionally contains WhatsApp as the brand new communication channel for the shopper. They’ll now get updates associated to their subsequent service due date, allotment of service guide, service estimate and repair standing on their smartphone.
Additionally Learn: Mercedes-Benz Starts Production Of Masks At Sindelfingen Plant
The corporate will use WhatsApp to share updates with prospects like subsequent service due date, service standing and extra.
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Martin Schwenk, MD & CEO, Mercedes-Benz India, mentioned, “Each factor of our technique revolves across the buyer. At Mercedes-Benz, we’re designing the digital future and are responding to altering buyer expectations, and sooner innovation cycles. Digitalisation is driving buyer expertise. As a customer-centric model, we imagine within the integration of digital know-how in our whole worth chain, from design and improvement to manufacturing, and at last to gross sales and repair. In direction of this technique, at the moment we rolled-out key customer support initiatives underneath our digital program DSDNxt, the Automobile Digital Reception System (vDRS), and WhatsApp for Enterprise. These initiatives will guarantee real-time service updates to our prospects remotely, guaranteeing utmost comfort.”
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