Over 18.6 lakh public grievances had been acquired final 12 months and over 16 lakh had been redressed, Mr Singh stated
New Delhi:
Over 18.6 lakh public grievances had been acquired over the last 12 months and greater than 16 lakh of them had been redressed, the Lok Sabha was knowledgeable in the present day.
A complete of 15,86,415 such grievances had been acquired in 2018 as in opposition to 18,66,124 in 2017, in accordance with the information shared by Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh in a written reply.
Of those, 14,98,519 and 17,73,020 grievances had been redressed in 2018 and 2017 respectively, he stated.
In 2019, a complete of 18,67,758 public grievances had been acquired and 16,39,120 had been redressed, the minister stated.
The Directorate of Public Grievances (DPG) within the Cupboard Secretariat has a mechanism to entertain illustration from a public complainant who says he’s not happy with the response acquired from the involved ministry/division inside an affordable time period, he stated.
Nevertheless, the common disposal time of grievance has progressively improved during the last six years, Mr Singh stated.
For instance, in the course of the COVID-19 pandemic, the unique grievance redressal choice made obtainable ensured redressal of each grievance at a mean disposal time of 1.four day, the minister stated.
(Aside from the headline, this story has not been edited by NDTV employees and is revealed from a syndicated feed.)
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