WhatsApp appears to be including in-app help to let customers file a bug report immediately from the messaging app. Some references of the brand new transfer have been noticed inside a brand new WhatsApp beta model for Android. It seems to be part of the WhatsApp Settings menu and could be out there on a devoted ‘Contact us’ web page. Nonetheless, the Fb-owned app is but to deliver the characteristic to the general public. Beta testers have additionally not been supplied with its entry in the meanwhile.
As reported by WhatsApp options tracker website WABetaInfo, WhatsApp 2.20.202.7 beta for Android carries the references for in-app help. It will be out there by means of the brand new Contact us web page that will require customers to kind their complaints in a textual content discipline.
A checkbox to incorporate gadget info would even be supplied as an choice along with the textual content discipline. It should let customers embody system particulars and logs to assist the WhatsApp staff perceive the problem. Nonetheless, textual content messages, media information, and standing updates will not be prone to be part of the logs supplied by means of in-app help.
WhatsApp appears to have a brand new ‘Contacts us’ web page in improvement to obtain bug stories from customers
Picture Credit score: WABetaInfo
WhatsApp would additionally enable its help executives to speak with the complainant immediately by means of a WhatsApp Help chat if they can resolve the reported problem. Additionally, WABetaInfo notes that the chat could be closed as soon as the dialog between the complainant and the help government is over.
Though WhatsApp already has an e-mail deal with ([email protected]) for receiving bug stories and complaints from customers, the brand new addition will make it even simpler for customers to focus on their issues.
However, in-app help on WhatsApp remains to be beneath improvement and isn’t seen even on the newest beta model. It’s prone to be out there for all WhatsApp customers in a future construct, although.
Other than in-app help, current beta updates advised that WhatsApp would quickly deliver options akin to expiring media and multiple device support. A beta launch debuted earlier this month additionally enabled the ‘Always Mute’ feature that replaces the prevailing ‘1 yr’ choice out there to mute a selected chat.
In 2020, will WhatsApp get the killer characteristic that each Indian is ready for? We mentioned this on Orbital, our weekly expertise podcast, which you’ll subscribe to by way of Apple Podcasts or RSS, download the episode, or simply hit the play button beneath.
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